Collections

Collections Department

Our collections department deals with past tenant accounts whose final bill is 30 days past due.

If you have a final bill which is within the 30-day time frame, from the day which we mailed out your bill, please reach out to your old property manager directly to make payment.

Our collections department employees conduct business ethically, honestly, empathetic and are in compliance with federal and state laws in which we manage. We require our employees to follow our ethical obligation by acknowledging they are not permitted to do anything mentioned in the "We Do NOT" list below.

We Do NOT:

Contact debtors more than 3 times in a given week (seven-day period)
Contact debtors outside the hours of 8am-9pm in the given time zone of the debtor
Disclose information with individuals, until we have verified their identity
Collect on debts outside of the statue of limitations
Use offensive language
Harass, threaten harm/violence, or discriminate
Contact debtors via a form of contact method they have asked us not to
Offer settlements
Contact debtors at their work more than once in a given week (seven-day period)

Moratorium Information

Due to the moratorium in Washington State we were unable to collect on past due bills until recently. Please find the link below with more information.

https://app.leg.wa.gov/RCW/default.aspx?cite=59.18.630

Payment Options

We offer payment plans, in most cases. If you wish to set up a payment arrangement, please reach out to our collections team before submitting any partial payments.

We provide online payments and paying over the phone. If you desire to pay online, please find the information below.

PayPal

collections@rudeenmgt.com

2.9% + $0.49 or 3.49% + $0.49 per transaction fee. These fees will be passed onto you and charged to your account.

https://www.paypal.com/us/webapps/mpp/merchant-fees

Venmo (Best Option)

@collectionsrudeen

1.945% + $0.10 per transaction fee. These fees will be passed onto you and charged to your account.

*1.945% is the full fee percent, Venmo does not note the .045 portion of the percent

https://help.venmo.com/hc/en-us/articles/1500003204302-Business-Profile-Transaction-Fees

In Person Policy

We do not offer in person meetings or in person payment options at this time.

Contact debtors more than 3 times in a given week (seven-day period)
Contact debtors outside the hours of 8am-9pm in the given time zone of the debtor
Disclose information with individuals, until we have verified their identity
Collect on debts outside of the statue of limitations
Use offensive language
Harass, threaten harm/violence, or discriminate
Contact debtors via a form of contact method they have asked us not to
Offer settlements
Contact debtors at their work more than once in a given week (seven-day period)

We offer payment plans, in most cases. If you wish to set up a payment arrangement, please reach out to our collections team before submitting any partial payments.

We provide online payments and paying over the phone. If you desire to pay online, please find the information below.

PayPal

collections@rudeenmgt.com

2.9% + $0.49 or 3.49% + $0.49 per transaction fee. These fees will be passed onto you and charged to your account.

https://www.paypal.com/us/webapps/mpp/merchant-fees

Venmo (Best Option)

@collectionsrudeen

1.945% + $0.10 per transaction fee. These fees will be passed onto you and charged to your account.

*1.945% is the full fee percent, Venmo does not note the .045 portion of the percent

https://help.venmo.com/hc/en-us/articles/1500003204302-Business-Profile-Transaction-Fees-

We do NOT:

Contact debtors more than 3 times in a given week (seven-day period)
Contact debtors outside the hours of 8am-9pm in the given time zone of the debtor
Disclose information with individuals, until we have verified their identity
Collect on debts outside of the statue of limitations
Use offensive language
Harass, threaten harm/violence, or discriminate
Contact debtors via a form of contact method they have asked us not to
Offer settlements
Contact debtors at their work more than once in a given week (seven-day period)

Moratorium Information

Due to the moratorium in Washington State we were unable to collect on past due bills until recently.

Please find the link below with more information.

https://app.leg.wa.gov/RCW/default.aspx?cite=59.18.630

Payment Options

We offer payment plans, in most cases, if you wish to set up a payment arrangement, please reach out to our collections team before submitting any partial payments.

We provide online payments and paying over the phone. If you desire to pay online, please find the information below.

PayPal

collections@rudeenmgt.com

2.9% + $0.49 or 3.49% + $0.49 per transaction fee. These fees will be passed onto you and charged to your account.

https://www.paypal.com/us/webapps/mpp/merchant-fees

Venmo (Best Option)

@collectionsrudeen

1.945%* + $0.10 per transaction fee. These fees will be passed onto you and charged to your account.

*1.945% is the full fee percent, Venmo does not note the .045 portion of the percent

https://help.venmo.com/hc/en-us/articles/1500003204302-Business-Profile-Transaction-Fees-

In Person Policy

We do not offer in person meetings or in person payment options at this time.

NON DISCRIMINATION POLICY: It is the policy of the owners and managers of Rudeen Management Company, Inc. not to discriminate against
anyone in any respect because of race, color, national origin, religion, sex, disability or familial status (Having Children under the age of 18).
-Equal Housing Opportunity

Being a Registered Sex Offender is cause for application disqualification. We do not accept reusable tenant screening reports.

Collections Department

We Do NOT:

Payment Options

Moratorium Information

In Person Policy

We do NOT:

Contact Info